The short version
Subscriptions bought on transformly.app can be refunded in full within 7 days of payment, for any reason. Email [email protected] and we’ll process it. Subscriptions bought inside the iPhone or Android app are refunded by Apple or Google under their own policies.
The 7-day window
The window runs for 7 calendar days from the moment your payment is taken — that is, from the date on your receipt. It applies to your first payment for a plan, whether monthly or yearly.
- You do not need to give a reason.
- You do not need to have avoided using the app — a refund is not conditional on how much you scanned.
- Refunds are issued to the original payment method by Paddle.com Market Ltd, our merchant of record, and typically appear within 5–10 business days depending on your bank.
- After the 7 days, a renewal payment is not automatically refundable — but if a renewal caught you by surprise, write to us anyway and we’ll look at it. We would rather refund you than argue.
How to request a refund
Email [email protected] from the address you paid with, or include the order reference from your Paddle receipt. That is all we need. We aim to reply within one business day.
You can also request a refund directly through Paddle using the link in the receipt email they sent you when you paid.
Cancelling
Cancelling and refunding are different things. Cancelling stops the next payment; you keep Pro until the end of the period you already paid for, and nothing is charged again.
To cancel a subscription bought on this website, use the link in your Paddle receipt email, or email us and we’ll cancel it for you. Deleting the app or your Transformly account does not cancel a subscription — please cancel it separately.
Purchases made in the App Store or Google Play
If you subscribed inside the iPhone or Android app rather than on this website, Apple or Google is the seller and handles the refund. We cannot issue those refunds ourselves.
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play subscriptions.
If a store declines and you think that’s unfair, tell us — we’ll do what we can on our side.
Your statutory rights
Nothing in this policy limits rights you have by law. If you are a consumer in the UK, EU, or another jurisdiction with a statutory cancellation or withdrawal right, that right applies in addition to the 7-day window described here, and Paddle will honour it as the seller of record.
Contact
Refunds and billing: [email protected]. Legal enquiries: [email protected].
Transformly is operated by individual entrepreneur Afig Aliyev (VOEN 2101596362). Payments on transformly.app are processed by Paddle.com Market Ltd as the merchant of record.