Yarna
Support
A person reads every email.
Write to [email protected] — questions,
problems, and ideas all welcome. We usually reply within a day.
Common questions
- My purchase didn't unlock. Open Yarna → the unlock screen → Restore Purchases. Make sure you're signed in with the same Apple Account you bought with. Still stuck? Email us.
- How do I cancel the subscription? On your device: Settings → your Apple Account → Subscriptions → Yarna → Cancel. Deleting the app does not cancel it.
- Will I lose my projects if I get a new phone? No — if iCloud is on, Yarna syncs your projects, patterns, and charts through your own iCloud. Sign in to the same iCloud account on the new device and everything follows you.
- My pattern PDF won't open. Password-protected PDFs need their password; files over 100 MB are too heavy to keep in sync — compress them and re-import. If a normal file fails, email it to us and we'll figure out why.
- Something looks wrong at large text sizes / with VoiceOver. Tell us — accessibility reports go to the top of the fix list.
When you write, it helps to include
- Your iPhone/iPad model and iOS version;
- What you did, what you expected, and what happened instead;
- A screenshot, if the problem is visible.
Privacy questions? See the Privacy Policy.